Privacy Policy

Last updated: November 20, 2025

Introduction

This Privacy Policy describes how CreateNew AI ("we", "our", or "us") collects, uses, and protects your information when you use our all-in-one AI creation platform for video, image, and creative content generation.

Information We Collect

Personal Information

• Email address (when you create an account)
• Profile information (name, avatar)
• Payment information (processed securely through Stripe)

Usage Information

• Images and videos you upload for AI generation
• Generated content (videos, images, and other creations)
• Usage analytics and service interactions
• Model preferences and generation settings

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and maintain our AI creation services (video generation, image generation, and more)
• Process your content through various AI models (Sora 2, Veo 3.1, Kling 2.1, Seedream 4, Nano Banana, and others)
• Process payments and manage your account
• Improve our service and develop new features
• Communicate with you about service updates and new AI models
• Ensure security and prevent fraud

Data Storage and Security

• Your uploaded images and videos are processed securely and deleted automatically after processing
• Generated content (videos and images) are stored temporarily with automatic expiration
• We never use your uploads or prompts to train AI models
• We use industry-standard encryption and security measures
• Payment information is processed securely through Stripe
• All content processing is done in secure, isolated environments

Data Sharing

We do not sell or share your personal information with third parties, except:

• With service providers who help us operate our service
• When required by law or legal process
• With your explicit consent

Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Withdraw consent for data processing

Cookies

We use cookies to:

• Remember your preferences
• Analyze site usage
• Provide personalized experiences

Third-Party Services

Our service integrates with:

• Stripe for payment processing
• Various AI model providers (OpenAI, Google, Kling, and others) for content generation
• Cloud storage providers (R2) for temporary content hosting
• Analytics services for usage insights
• Authentication providers for secure login

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@CreateNew.ai