Privacy Policy

Last updated: July 12, 2026

Introduction

This Privacy Policy explains how CreateNew AI ("we", "our", or "us") collects, uses, stores, and shares information when you use our AI image and video generation platform.

Information We Collect

Account Information

• Email address and login identifiers
• Basic profile details such as display name and avatar
• Subscription, plan, and account preference information

Payment Information

• Billing status, payment method metadata, invoices, and transaction records processed by Stripe or other payment providers
• We do not store full payment card numbers on our own servers

Content and Inputs

• Prompts, instructions, uploaded images, uploaded videos, uploaded audio, and other source materials you submit
• Generated outputs, previews, thumbnails, metadata, and related usage records
• Support requests, feedback, and communications you send to us

Technical and Usage Data

• IP address, approximate region, browser type, device information, operating system, and request identifiers
• Feature usage, model selections, generation settings, timestamps, logs, and abuse-prevention signals
• Cookies, session tokens, and similar technologies used for authentication, security, analytics, and product preferences

How We Use Information

We use information to:

• Provide, operate, maintain, and secure the service
• Process uploads, prompts, and generation requests
• Authenticate users and manage subscriptions, payments, credits, and support
• Detect fraud, abuse, policy violations, security incidents, and unauthorized access
• Improve product reliability, performance, and feature quality
• Communicate transactional notices, support responses, and service updates
• Comply with legal obligations and enforce our Terms of Service

How Content Is Processed

• Prompts, uploads, and generation settings may be transmitted to third-party model, storage, delivery, moderation, or infrastructure providers solely to fulfill your request and operate the service
• We do not use your private prompts, uploads, or generated outputs to train our own foundation models
• Third-party providers may process information on our behalf under their own contractual, legal, or operational obligations
• You are responsible for ensuring you have the rights, permissions, and consents necessary for the content you upload or transform

Sensitive and Real-Person Content

• If you submit real-person images, videos, voices, or likenesses, you represent that you have the necessary rights and permissions to do so
• We may restrict, review, reject, or remove content that appears to involve nudity, sexual content, minors, impersonation, watermark removal, copyright circumvention, or other policy-sensitive themes

Data Sharing

We do not sell personal information. We may share information:

• With payment processors, AI/model providers, cloud storage providers, infrastructure providers, analytics providers, email providers, and authentication providers that help us operate the service
• With legal authorities, regulators, courts, or law enforcement when required by law or valid legal process
• To investigate abuse, fraud, security incidents, or violations of our terms and policies
• In connection with a merger, acquisition, restructuring, financing, or asset sale, subject to appropriate protections
• With your direction or consent

Data Retention

• Account, billing, and transaction data may be retained as needed for legitimate business, legal, tax, accounting, fraud-prevention, and compliance purposes
• Uploaded inputs and generated outputs may be stored temporarily and may expire or be deleted automatically based on storage policies, product design, or account status
• Logs, security records, and analytics data may be retained for service integrity, debugging, and abuse prevention
• We may retain limited information where necessary to enforce agreements, resolve disputes, or comply with legal obligations

Security

We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls, encrypted transport, and environment isolation where appropriate. No system is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access, update, correct, or delete certain personal information
• Request a copy of your data
• Object to or restrict certain processing
• Withdraw consent where processing relies on consent
• Opt out of non-essential marketing communications

To exercise these rights, contact us at support@CreateNew.ai. We may need to verify your identity before processing certain requests.

Cookies and Similar Technologies

We use cookies and related technologies to:

• Keep you signed in and maintain session security
• Remember preferences and product settings
• Measure performance and understand product usage
• Prevent abuse and protect account integrity

You can control cookies through your browser settings, but disabling some cookies may affect service functionality.

Third-Party Services

Our service may rely on third parties such as:

• Stripe and other payment processors
• AI and inference providers
• Cloud infrastructure and storage providers
• Authentication, email, analytics, and monitoring providers

Those providers may process information on our behalf subject to their own obligations and our service arrangements with them.

Children's Privacy

Our service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the "Last updated" date and, where appropriate, providing additional notice.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact:

• Email: support@CreateNew.ai