Terms of Service

Last updated: November 20, 2025

Agreement to Terms

By accessing and using CreateNew AI, you agree to be bound by these Terms of Service and all applicable laws and regulations.

Description of Service

CreateNew AI is an all-in-one artificial intelligence-powered creation platform that generates videos, images, and creative content. Our service allows users to:

• Generate AI videos from text prompts or images
• Create AI images with various styles and models
• Upload photos and videos for AI transformation
• Access multiple state-of-the-art AI models (Sora 2, Veo 3.1, Kling 2.1, Seedream 4, Nano Banana, and more)
• Download and manage generated content
• Explore and share creations with the community

User Accounts

Registration

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must be at least 13 years old to use our service

Account Responsibilities

• Keep your login credentials secure
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account

Acceptable Use

Permitted Uses

• Upload your own content or content you have permission to use
• Generate videos and images for personal or commercial use (based on your plan)
• Share generated content with appropriate attribution
• Use generated content for creative, marketing, or business purposes

Prohibited Uses

• Upload content of other people without consent
• Use the service for illegal, harmful, or fraudulent purposes
• Attempt to reverse engineer or copy our AI models or platform
• Violate intellectual property rights of others
• Upload inappropriate, offensive, or illegal content
• Generate misleading deepfakes or deceptive content
• Abuse the service through automated scraping or excessive requests

Content and Intellectual Property

User Content

• You retain ownership of content you upload
• You grant us a license to process your content for service delivery
• You are responsible for ensuring you have rights to uploaded content

Generated Content

• Generated videos and images are created by our AI systems
• All paid plans include commercial rights for content you generate
• You fully own the content you create with our platform
• Generated content may be used for personal, commercial, or business purposes

Our Intellectual Property

• Our AI models, software, and branding are protected by intellectual property laws
• You may not copy, modify, or distribute our proprietary technology

Payment and Billing

Credit System

• Our service operates on a credit-based system
• Credits are purchased through secure payment processing
• Credits expire according to our usage policies

Payments

• All payments are processed securely through Stripe
• Refunds are subject to our refund policy
• You are responsible for any applicable taxes

Service Availability

Service Levels

• We strive to provide reliable service but cannot guarantee 100% uptime
• Scheduled maintenance may temporarily interrupt service
• We reserve the right to modify or discontinue features

Data Retention

• Generated content is stored temporarily with automatic expiration
• Uploaded content is deleted automatically after processing
• Account data is retained according to our Privacy Policy
• You can request data deletion at any time

Privacy and Data Protection

• Your privacy is important to us
• Please review our Privacy Policy for details on data handling
• We comply with applicable data protection laws

Disclaimers and Limitations

Service Disclaimer

• Our service is provided "as is" without warranties
• Generated content quality may vary based on AI model and input
• We do not guarantee the accuracy, quality, or suitability of results
• AI models are continuously updated and may produce different results over time

Limitation of Liability

• Our liability is limited to the amount paid for services
• We are not liable for indirect or consequential damages
• Some jurisdictions may not allow these limitations

Termination

Termination by You

• You may delete your account at any time
• Unused credits may be forfeited upon termination

Termination by Us

• We may suspend or terminate accounts for violations
• We may discontinue the service with reasonable notice
• Refunds for unused credits are at our discretion

Governing Law

These terms are governed by the laws of the United States, without regard to conflict of law principles.

Changes to Terms

Updates

• We may update these terms from time to time
• Changes will be posted on this page
• Continued use constitutes acceptance of new terms

Notification

• We will notify users of material changes
• You should review these terms regularly

Contact Information

For questions about these Terms of Service, please contact us at support@CreateNew.ai

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in effect.

Entire Agreement

These terms, along with our Privacy Policy, constitute the entire agreement between you and CreateNew AI.